Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Robert Linhart

Robert Linhart

May 31, 2025

5  out of  5
rating by Robert Linhart
"great fast and friendly customer service and good knowldge."
We responded:
"Thank you so much for the 5* review, Robert! We love hearing what customers appreciate about our agency. Jen"
Profile photo of Jeremy Kramer

Jeremy Kramer

May 19, 2025

5  out of  5
rating by Jeremy Kramer
"I had a very unfortunate accident auto v.s Deer. My insurance State farm had my back . I was even called and followed up after the repair making sure everything was complete and if I had questions. The agent "Gentry" called during asking how things were going and if anything I needed assistance. Then also followed up as I indicated. I must say State farm has been wounderful in this claim process. Its very important to know by accident that we can know are insurence company has our backs. I can definally give State farm.a 5 star rating. Thanks so much for doing what you do."
We responded:
"Thank you so much for taking the time to share your experience with us! We are truly sorry to hear about your accident, but we're glad to know that our team, especially Gentry, was able to provide you with the support and assistance you needed during this challenging time. At State Farm, we strive to ensure our customers feel valued and cared for, especially when it comes to navigating the claims process. Your kind words reaffirm our commitment to providing excellent service, and we truly appreciate your 5-star rating. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We're here for you! Jen"
Profile photo of christian demata

christian demata

May 17, 2025

5  out of  5
rating by christian demata
"Quick easy and efficient! Thanks Robin!"
We responded:
"Those are absolutely three verbs that very much define working with Robin. Thanks so much Christian for the review and kudos! Jen"
Profile photo of nellie mcgarry

nellie mcgarry

May 16, 2025

5  out of  5
rating by nellie mcgarry
"great personal service"
We responded:
"We appreciate you AND your review, Nellie! Jen"
Profile photo of Sierra Raquelle

Sierra Raquelle

May 15, 2025

5  out of  5
rating by Sierra Raquelle
"I worked with shaydi and she was very helpful and got me a good rate in my auto insurance. She was very sweet and engaging, and she made it a quick and easy process."
We responded:
"Thank you, Sierra! We are so grateful that you chose us (especially our "Sweet Shaydi") to take care of your auto insurance needs. Appreciate you! Jen"
Profile photo of Hailey Frank

Hailey Frank

May 10, 2025

5  out of  5
rating by Hailey Frank
"Jennifer was amazing and super helpful walking us through every step. We will definitely be recommending her to friends and family!"
We responded:
"Thanks so much, Hailey! It was a joy meeting with you, and I appreciate the opportunity to work with your friends and family. :) Jen"
Profile photo of Cameron Bennett

Cameron Bennett

May 10, 2025

5  out of  5
rating by Cameron Bennett
"Jen Chandler was great to work with. took the time to explain our options and have an open and real dialogue."
We responded:
"Cameron, thank you! I'm so glad you found the conversation and information helpful...insurance isn't as boring as people think. ;) Jen"
Profile photo of Charl

Charl

April 28, 2025

5  out of  5
rating by Charl
"Robin knows the product portfolios really well and was able to make good suggestions and recommendations. Was good working with her"
We responded:
"Thank you for your kind words! We're glad to hear that Robin was able to assist you effectively. We appreciate your feedback and look forward to serving you again! Jen"
Profile photo of Derek Smith

Derek Smith

April 22, 2025

5  out of  5
rating by Derek Smith
"Robin was awesome helping me get a much more affordable policy. Made me feel appreciated as a veteran as well. I'm happy with my choice switching to state farm."
We responded:
"Hi Derek, Thank you for your kind words! We're glad Robin could help you find an affordable policy and that you felt appreciated as a veteran. Welcome to the State Farm family! If you need anything in the future, just let us know. Jen"
Profile photo of Ace lock and key Jeff w

Ace lock and key Jeff w

April 17, 2025

5  out of  5
rating by Ace lock and key Jeff w
"These guys have always been a huge help for years! I ask and they don’t wait. They will look up something right away! Paperwork needed? Boom! They have it! From my auto insurance to home ,car or even my life insurance! I’ll never go anywhere else!"
We responded:
"Thanks so much "Ace" ;) We appreciate your business and allowing us to take care of your auto, home, and life insurance needs. What matters most to you, matters most to us! Jen"
Profile photo of Shellie Weikel

Shellie Weikel

April 16, 2025

5  out of  5
rating by Shellie Weikel
"I called for my father and received fast and courteous service"
We responded:
"Happy we were able to take care of you and your father, Shellie. Thank you so much for the kind words and taking time to provide a review! Jen"
Profile photo of Darcee Handley

Darcee Handley

April 14, 2025

5  out of  5
rating by Darcee Handley
"Top notch! First agent that sat down with us and explained our policies and helped make us feel very comfortable in our decisions. Highly recommend Jen Chandler, especially for the Silver Valley"
We responded:
"Thank you Darcee! It was my pleasure spending time with you and Aaron talking though your current policies, what matters to you most, and how we can help you protect it! Jen"
Profile photo of Roxanna Ferro

Roxanna Ferro

April 14, 2025

5  out of  5
rating by Roxanna Ferro
"We have always received great service at this office . Robin R is always attentive and quick to respond to requests and emails . We appreciate that so much !"
We responded:
"Thank you for the great review! We're glad to hear you appreciate Robin R's attentive service. We look forward to serving you again :) Jen"
Profile photo of Jill Gist

Jill Gist

April 9, 2025

5  out of  5
rating by Jill Gist
"It's always nice to call your local insurance agent and be able to talk to one of your neighbors. Robin Ray always takes the time to talk with me when I call. She has resolved every issue I've ever had. Robin is very knowledgeable and does a wonderful job."
We responded:
"Hi Jill, Thanks for sharing! It's wonderful to hear how helpful Robin has been. Having a knowledgeable local agent who genuinely cares absolutely makes all the difference. :) Jen"
Profile photo of Ed Gray

Ed Gray

April 8, 2025

5  out of  5
rating by Ed Gray
"I called the office to discuss continuing my insurance coverage through the Kellogg office and Robin was very help and quick to respond. Thanks!"
We responded:
"Thank you for your positive feedback! We're glad to hear that Robin was able to assist you quickly. If you have any more questions or need further assistance, feel free to reach out. We appreciate your trust in us! Jen "
Profile photo of Michele Schroeder

Michele Schroeder

April 8, 2025

5  out of  5
rating by Michele Schroeder
"Great customer service!"
We responded:
"Thank you for your kind words! We're glad you had a great experience and look forward to serving you again! Jen "
Profile photo of Mikayla Kennaugh

Mikayla Kennaugh

April 6, 2025

5  out of  5
rating by Mikayla Kennaugh
"Robin is always so amazing and helpful! Thanks for everything you do ❤️"
We responded:
"Thank you for your kind words! We're glad to hear Robin has helped you. We'll pass along your appreciation to her! ❤️ Jen"
Profile photo of Roberta Marshall

Roberta Marshall

April 4, 2025

5  out of  5
rating by Roberta Marshall
"Robin is a great agent and is always willing to help if any changes need to be made. I would definitely recommend using Robin."
We responded:
"Appreciate your business and the recommendation of our amazing Robin. Thank you so much for taking time to leave us a review. Jen"
Profile photo of Tiffany Heidt

Tiffany Heidt

April 4, 2025

5  out of  5
rating by Tiffany Heidt
"Robin at State Farm is the best! She's always there to answer questions, make updates and recommendations to meet our needs, and helping through claim processing."
We responded:
"Hi Tiffany, we sure appreciate your business and the nod to Robin and all her hard work taking care of our customers. Thank you for the review! Jen"
Profile photo of Tiecha Ashcroft

Tiecha Ashcroft

April 4, 2025

5  out of  5
rating by Tiecha Ashcroft
"Robin C. provided amazing service when I reached out for a car insurance quote for my daughter who is heading to college. She also included renter’s insurance with the quote, which is something I didn’t even think of! I definitely recommend Robin if you’re in the market for insurance!"
We responded:
"Tiecha, thank you for allowing us to quote your car and renters needs for your daughter. So glad Robin could help you both! Jen"
Profile photo of whatwas thatfor

whatwas thatfor

April 4, 2025

5  out of  5
rating by whatwas thatfor
"Spectacular! Robin is amazing!"
We responded:
"whatwasthatfor we agree that Robin is spectacular and amazing! Thanks for the review :) Jen"
Profile photo of Terry Schoonmaker

Terry Schoonmaker

April 3, 2025

5  out of  5
rating by Terry Schoonmaker
"I am very happy with Jen Chandler and State Farm Insurance! Not only did they handle my claims quickly, but they are very pleasant to deal with. Been with these folks over 10 years, now, and don't plan to ever switch!"
We responded:
"We are honored to have been your insurance provider for over 10 years, Terry. Thank you for your kind words and being a part of our Good Neighbor community! Jen"
Profile photo of Chelsea P

Chelsea P

April 2, 2025

5  out of  5
rating by Chelsea P
"Had a delightful experience with Robin C previously! Overall 5 stars all around."
We responded:
"Hi Chelsea, Thanks so much for shouting out your wonderful experience with Robin! We love having her as a part of our Good Neighbor team and appreciate your business. Jen"
Profile photo of Arika Gilmore

Arika Gilmore

April 2, 2025

5  out of  5
rating by Arika Gilmore
"Agents are always very helpful and friendly. Robin has always made the claims process a breeze for me! Great rates and unbeatable service!"
We responded:
"We love making things go smoothly for you, Arika. Thank you so much for your review of our amazing Robin and being a part of our Good Neighbor community! Jen"
Profile photo of Lynn Haughn

Lynn Haughn

April 2, 2025

5  out of  5
rating by Lynn Haughn
"Always helpful and friendly. We appreciate you taking care of us!"
We responded:
"Thanks so much Lynn- happy we can bring a smile to your face and help you with your needs. Jen"