State Farm® Insurance Agent Jen Chandler
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Sherill Armiger
July 1, 2025
5
out of
5
rating by Sherill Armiger
"I am so happy to share the good experience I had at State Farm and with Shadi Houston. After having some negative experience with my home and auto insurance it was so calming to deal with people who are so considerate and caring about my situation. I would whole heartedly recommend them to everyone. Wish I had found them sooner. Shadi went of her way to help me resolve a bad situation. I can now take a deep breath and relax. I can't thank them enough!"
We responded:
"Sherill, Thank you so much for your heartfelt review! We're truly glad to hear that Shaydi Houston and the State Farm team were able to provide you with the care and support you deserved during a challenging time. Your recommendation means a lot to us, and we're honored to have earned your trust. If you ever need anything in the future, please don't hesitate to reach out. Wishing you peace of mind and all the best ahead! Jen"
Jenny Brewster
June 21, 2025
5
out of
5
rating by Jenny Brewster
"Robin and Jennifer were great! I received my quote efficiently, and was very happy with the outcome! I would definitely recommend State Farm, and Robin and her team!"
We responded:
"Hi Jenny! Welcome to our Good Neighbor family and thank you for letting us help you with your insurance needs. We appreciate the shoutout and love knowing Robin did a great job (as she always does). Jen"
Keith Trout
June 16, 2025
5
out of
5
rating by Keith Trout
"I’ve always had a good experience dealing with my local Kellogg ID State Farm agent. That same experience continues under the new agent Jen Chandler. I recently had an auto change, and the professionalism and high level of customer service I experienced working with Shady and Gentry made the transition a seamless process. Looking forward to many more years with your agency!"
We responded:
"Thank you so much Keith for the support and acknowledgement of our Good Neighbor Service! We love having Shaydi and Gentry as a part of the team and I'm thrilled they made your experience 5* worthy. Thank you! Jen"
Aaron Bordes
June 14, 2025
5
out of
5
rating by Aaron Bordes
"I had State Farm for years awhile back. I moved on and I happened to come back in for a quote. Gentry got me in and setup for a quote, and Shaydi got me quoted and signed up! Thanks for the saving! And let hope the prices keep going down!!!"
We responded:
"WELCOME BACK TO THE GOOD NEIGHBORHOOD! Thanks so much for the shoutout, Aaron. Gentry and Shaydi are a great team and I'm glad they could help you with great coverages and savings. Jen"
Francine Ungarten
June 12, 2025
5
out of
5
rating by Francine Ungarten
"Many thanks to Robin for her professionalism and help and in making recommendations to meet my needs!!! Very helpful and resourceful."
We responded:
"Many thank to you Francine for letting us help you with your insurance needs. Robin is wonderful to have by your side as you are making coverage decisions, we are lucky to have her. Thank you for taking time to share your experience and for the 5* review. Jen"
Robert Linhart
May 31, 2025
5
out of
5
rating by Robert Linhart
"great fast and friendly customer service and good knowldge."
We responded:
"Thank you so much for the 5* review, Robert! We love hearing what customers appreciate about our agency. Jen"
Jeremy Kramer
May 19, 2025
5
out of
5
rating by Jeremy Kramer
"I had a very unfortunate accident auto v.s Deer. My insurance State farm had my back . I was even called and followed up after the repair making sure everything was complete and if I had questions. The agent "Gentry" called during asking how things were going and if anything I needed assistance. Then also followed up as I indicated. I must say State farm has been wounderful in this claim process. Its very important to know by accident that we can know are insurence company has our backs. I can definally give State farm.a 5 star rating. Thanks so much for doing what you do."
We responded:
"Thank you so much for taking the time to share your experience with us! We are truly sorry to hear about your accident, but we're glad to know that our team, especially Gentry, was able to provide you with the support and assistance you needed during this challenging time. At State Farm, we strive to ensure our customers feel valued and cared for, especially when it comes to navigating the claims process. Your kind words reaffirm our commitment to providing excellent service, and we truly appreciate your 5-star rating. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We're here for you! Jen"
christian demata
May 17, 2025
5
out of
5
rating by christian demata
"Quick easy and efficient! Thanks Robin!"
We responded:
"Those are absolutely three verbs that very much define working with Robin. Thanks so much Christian for the review and kudos! Jen"
nellie mcgarry
May 16, 2025
5
out of
5
rating by nellie mcgarry
"great personal service"
We responded:
"We appreciate you AND your review, Nellie! Jen"
Sierra Raquelle
May 15, 2025
5
out of
5
rating by Sierra Raquelle
"I worked with shaydi and she was very helpful and got me a good rate in my auto insurance. She was very sweet and engaging, and she made it a quick and easy process."
We responded:
"Thank you, Sierra! We are so grateful that you chose us (especially our "Sweet Shaydi") to take care of your auto insurance needs. Appreciate you! Jen"
Hailey Frank
May 10, 2025
5
out of
5
rating by Hailey Frank
"Jennifer was amazing and super helpful walking us through every step. We will definitely be recommending her to friends and family!"
We responded:
"Thanks so much, Hailey! It was a joy meeting with you, and I appreciate the opportunity to work with your friends and family. :) Jen"
Cameron Bennett
May 10, 2025
5
out of
5
rating by Cameron Bennett
"Jen Chandler was great to work with. took the time to explain our options and have an open and real dialogue."
We responded:
"Cameron, thank you! I'm so glad you found the conversation and information helpful...insurance isn't as boring as people think. ;) Jen"
Charl
April 28, 2025
5
out of
5
rating by Charl
"Robin knows the product portfolios really well and was able to make good suggestions and recommendations. Was good working with her"
We responded:
"Thank you for your kind words! We're glad to hear that Robin was able to assist you effectively. We appreciate your feedback and look forward to serving you again! Jen"
Derek Smith
April 22, 2025
5
out of
5
rating by Derek Smith
"Robin was awesome helping me get a much more affordable policy. Made me feel appreciated as a veteran as well. I'm happy with my choice switching to state farm."
We responded:
"Hi Derek, Thank you for your kind words! We're glad Robin could help you find an affordable policy and that you felt appreciated as a veteran. Welcome to the State Farm family! If you need anything in the future, just let us know. Jen"
Ace lock and key Jeff w
April 17, 2025
5
out of
5
rating by Ace lock and key Jeff w
"These guys have always been a huge help for years! I ask and they don’t wait. They will look up something right away! Paperwork needed? Boom! They have it! From my auto insurance to home ,car or even my life insurance! I’ll never go anywhere else!"
We responded:
"Thanks so much "Ace" ;) We appreciate your business and allowing us to take care of your auto, home, and life insurance needs. What matters most to you, matters most to us! Jen"
Shellie Weikel
April 16, 2025
5
out of
5
rating by Shellie Weikel
"I called for my father and received fast and courteous service"
We responded:
"Happy we were able to take care of you and your father, Shellie. Thank you so much for the kind words and taking time to provide a review! Jen"
Darcee Handley
April 14, 2025
5
out of
5
rating by Darcee Handley
"Top notch! First agent that sat down with us and explained our policies and helped make us feel very comfortable in our decisions. Highly recommend Jen Chandler, especially for the Silver Valley"
We responded:
"Thank you Darcee! It was my pleasure spending time with you and Aaron talking though your current policies, what matters to you most, and how we can help you protect it! Jen"
Roxanna Ferro
April 14, 2025
5
out of
5
rating by Roxanna Ferro
"We have always received great service at this office . Robin R is always attentive and quick to respond to requests and emails . We appreciate that so much !"
We responded:
"Thank you for the great review! We're glad to hear you appreciate Robin R's attentive service. We look forward to serving you again :) Jen"
Jill Gist
April 9, 2025
5
out of
5
rating by Jill Gist
"It's always nice to call your local insurance agent and be able to talk to one of your neighbors. Robin Ray always takes the time to talk with me when I call. She has resolved every issue I've ever had. Robin is very knowledgeable and does a wonderful job."
We responded:
"Hi Jill, Thanks for sharing! It's wonderful to hear how helpful Robin has been. Having a knowledgeable local agent who genuinely cares absolutely makes all the difference. :) Jen"
Ed Gray
April 8, 2025
5
out of
5
rating by Ed Gray
"I called the office to discuss continuing my insurance coverage through the Kellogg office and Robin was very help and quick to respond. Thanks!"
We responded:
"Thank you for your positive feedback! We're glad to hear that Robin was able to assist you quickly. If you have any more questions or need further assistance, feel free to reach out. We appreciate your trust in us! Jen "
Michele Schroeder
April 8, 2025
5
out of
5
rating by Michele Schroeder
"Great customer service!"
We responded:
"Thank you for your kind words! We're glad you had a great experience and look forward to serving you again! Jen "
Mikayla Kennaugh
April 6, 2025
5
out of
5
rating by Mikayla Kennaugh
"Robin is always so amazing and helpful! Thanks for everything you do ❤️"
We responded:
"Thank you for your kind words! We're glad to hear Robin has helped you. We'll pass along your appreciation to her! ❤️ Jen"
Roberta Marshall
April 4, 2025
5
out of
5
rating by Roberta Marshall
"Robin is a great agent and is always willing to help if any changes need to be made. I would definitely recommend using Robin."
We responded:
"Appreciate your business and the recommendation of our amazing Robin. Thank you so much for taking time to leave us a review. Jen"
Tiffany Heidt
April 4, 2025
5
out of
5
rating by Tiffany Heidt
"Robin at State Farm is the best! She's always there to answer questions, make updates and recommendations to meet our needs, and helping through claim processing."
We responded:
"Hi Tiffany, we sure appreciate your business and the nod to Robin and all her hard work taking care of our customers. Thank you for the review! Jen"
Tiecha Ashcroft
April 4, 2025
5
out of
5
rating by Tiecha Ashcroft
"Robin C. provided amazing service when I reached out for a car insurance quote for my daughter who is heading to college. She also included renter’s insurance with the quote, which is something I didn’t even think of! I definitely recommend Robin if you’re in the market for insurance!"
We responded:
"Tiecha, thank you for allowing us to quote your car and renters needs for your daughter. So glad Robin could help you both! Jen"